Ontario Parks

Reservations - Penalties

Changing or cancelling your reservation?

If you wish to change or cancel a reservation:

  • go to OntarioParks.com/reservations and sign-into your account
  • contact a reservations agent at 1-888-ONT-PARK (1-888-668-7275)

Reservations cannot be changed or cancelled more than 4 months in advance of your arrival.

Making a change to your reservation?

An administration fee of:

  • $7.52 + HST for changes made online
  • $9.29 + HST for changes made by phone

will apply to the following changes:

  • a change to a campsite number (e.g., new site in the same park)
  • a change in the permit holder
  • a change to reservation dates

There is no administration fee for:

  • changing personal information such as address, vehicle licence plate, etc.
  • extending an existing reservation (please note: the appropriate percentage penalty is applied when shortening an existing reservation – see cancelling or shortening your reservation below)

Cancelling or shortening a campsite, roofed accommodation, group camping or day-use reservation?

If you cancel or shorten your stay before the arrival date, you will be charged a 10-50% penalty fee. The percentage penalty is based on how long your reservation has been held:

Reservation held Penalty fee
1 month or less = 10% of total campsite fees paid at reservation
Greater than 1 month up to 2 months = 20% of total campsite fees paid at reservation
Greater than 2 months up to 3 months = 30% of total campsite fees paid at reservation
Greater than 3 months up to 4 months = 40% of total campsite fees paid at reservation
Greater than 4 months = 50% of total campsite fees paid at reservation

Refund = [fees paid at reservation (not including reservation fee)] – penalty fee

The minimum fee for shortening or cancelling a reservation is:

  • $9.29 + HST through the call centre or in park
  • $7.52 + HST online

Cancelling or shortening your backcountry reservation?

If you cancel or shorten a backcountry reservation before the arrival date you will be charged a penalty. The percentage penalty is based on how long your reservation has been held:

Reservation held Penalty fee
1 month or less $9.29 + HST
Greater than 1 month up to 2 months $10.00 +HST
Greater than 2 months up to 3 months $15.00 +HST
Greater than 3 months up to 4 months $20.00 + HST
Greater than 4 months $25.00 + HST

Refund = [fees paid at reservation (not including reservation fee)] – penalty fee

For reservations where the total fees paid at reservation are less than $25, the penalty would be the full value of the reservation – no additional penalty applied.

Cancelling or shortening your stay once you’ve arrived?

After you have arrived and checked-in at the park, if you shorten your stay before 12:00 pm on the day of departure you will receive a full refund on all unused nights.

A refund will not be issued for early departures from roofed accommodations with nightly minimums.

Running Late?

If you do not check-in for your reservation please contact the park directly.