person using reservation system on tablet

*Service outage planned* — scheduled maintenance on reservation system

Our new reservation system will roll out later this fall.

In order to transfer data from the old system to the new system, the reservation system must be taken offline for approximately one week.

There will be no reservations available online or via the call centre while the reservation service is temporarily shut down.

When will the outage be?

For online reservations, the shut-down starts at midnight on October 20. Reservations, changes or cancellations not completed before this time will not be processed.

For call centre reservations, the cut-off time to create, change or cancel a reservation is 9:00 p.m. on October 19 (i.e., when the call centre closes).

Will my upcoming reservations be affected?

No. All reservations created before the temporary shut-down will be transferred to the new reservation system.

Will the online store be available?

No. Our seasonal passes, gift certificates and maps will not be available to purchase online until the reservation system returns on October 28.

Will I need to create a new user account?

If you have an account on our current reservation system and have made a booking within the past two years, your account information — including profile information and reservation history — will be transferred to the new system.

Password information will not be transferred. When the system comes back online, use the email address associated with your old account to access your profile and booking history.

When will the new system be online?

Starting the morning of October 25, the new reservation site will be available for you to browse, review your account, and set up new accounts. Note that reservations will NOT be open at this time.

Keen campers can browse the upgraded site to become familiar with the look and feel, set up new accounts, and review reservations made prior to the shut-down.

Reservations are scheduled to open at 7:00 a.m. on October 28.

Should we encounter any delays during the upgrade, we will update this page to reflect the new timeline.